The future of customer experience

“A young woman uses mobile technology to identify, search and buy an outfit for a wedding and to interact with retailers in the online and physical worlds.” This video is all about engaging customers in retail world.

Buttons are a Hack: The New Rules of Designing for Touch

“Fingers and thumbs turn design conventions on their head. Touchscreen interfaces create ergonomic, contextual, and even emotional demands that are unfamiliar to desktop designers. Find out why our beloved desktop windows, buttons, and widgets are weak replacements for manipulating content directly, and learn practical principles for designing mobile interfaces that are both more fun and more intuitive. Along the way, discover why buttons are a hack, how to develop your gesture vocabulary, and why toys and toddlers provide eye-opening lessons in this new style of design.” – Josh Clark

The Myth of Mobile Context!

Recent discussion at Mobile Portland on the importance of considering “context” in designing mobile products and services. (The Panelists includes Josh Clark, Daniel Davis, Ty Hatch, Rachel Hinman and Tim Kadlec).

“Pick up most books about building web sites or products for mobile and you’ll hear a common refrain extolling you to pay attention to the mobile context. Usually this means paying attention to the fact that people using mobile phones are likely to be on the go, have limited attention, and slow Internet connections. This may have been true in the past, but data suggests that this behavior is changing: 93% of smartphone owners use their smartphones while at home, 62% of people use their mobile phone while watching television, 69% use mobile while shopping, 39% of smartphone owners use their devices in the bathroom.”

Via mobileportland

Vision for the Networked Society

We are all living through the early stages of an extraordinary revolution. Connecting not just people but communities, systems and intelligence. Enabling us to collaborate, innovate, sustain, learn, care and participate. When one person connects their life changes. With everything connected our world changes. A connected world is just the beginning.

Watch the above video campaign of Ericsson’s vision for the Networked Society.

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Rimino – A Human Touch on Mobile Experience

Now here’s the mobile experience made me wow: Project Rimino redefines mobile experience through human factors research and design thinking. Informed by human experience, the project is guided by both observational and experimental design research methods.

The Rimino concept is an E-paper mobile device with a user interface inspired by print posters. Historically, as technology has progressed, devices have become more conspicuous. Rimino challenges this trend and presents the alternative: technology that is more integrated and more sensitive to the human experience.

Rimino concept video represents a future that is envisioned to be more aligned with what we need and want as people instead of our needs and wants being dictated by technology.

Awesome work with great details.


Infographic: Is Anything Private on Your Phone Anymore?

We people today are more concerned about privacy on mobile phones than ever before, but are unclear about what is at risk and how they can protect their privacy. Have a look at the range of personal information on your phone, explain the top privacy concerns and give simple steps you can take to put your mind at ease.

Click below to view the full-size version.